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Support for USB Cables

Are your cables compatible with all keyboards?

We have not received any issues with our products and compatibility with keyboards.

Our unique cable length allows us for broad compatibility with many if not all keyboard devices.

If you have any issues with different devices, please let us know! We can help you!

What USB Port or USB Hub should I use to power a USB cable?

You should be using the most dedicated USB port on your computer or device. This is because those ports provide the most power or output capabilities and thus will provide the most reliable connection through your cable to your selected device.

This means you should opt for dedicated USB 2.0, 3.0 or higher USB ports on your devices. Using the back ports is usually the best, however it should work fine on the front ports of your computer.

Our cables will work fine with powered USB hubs. A powered hub is quite different than a typical USB hub. Most cheaper USB hubs do not have enough power to carry power to 2-3 devices at once.

Stick with a dedicated powered USB hub which will ensure the power is equal across all devices, so you avoid any issues with being unable to power your device through our cables.

Diagnosing Your USB Cables

Time needed: 10 minutes.

Diagnosing Your Cable

  1. Connect your cable to your computer and test it with your keyboard.

    If your cable is working with the device, this is great and is working as intended.

    If you wiggle the cable and it disconnects momentarily while moving it, it may be that the port on your device is faulty or our cable may be faulty.

    Test the device with another known working cable and wiggle it. If it continues to disconnect, it may be that your device port is dirty or faulty.

    If the cable works without issues and during movement, please contact us below to discuss the fault.

    If this is not your issue, please continue.

  2. Cable is connected, but is not detecting the device.

    There is two reasons why this may be occurring:

    1. Your device may be too high powered and thus requires a shorter cable to power it.

    2. The cable may be faulty and either a computer error message has alerted you of a problem such as: the device is pulling too much current, or the USB device cannot be identified.

  3. Determining if the cable or the device is faulty or incompatible

    If your computer states that the device is pulling to much current, it is likely your device is faulty or the cable you received is potentially faulty.

    If your computer states that the device cannot be identified or does not detect any device, your device or cable is potentially faulty.

  4. My Computer says – The device or USB Port is pulling too much current

    If your computer states that the device is pulling to much current, it is likely your device is faulty or the cable you received is potentially faulty.

    To ensure it is the cable that is faulty we advise to use another known-working cable to test the device.

    If the device works, we ask you to immediately stop using the cable you received and contact our support line down below.

    We will get back to you to get you connected to your tech as soon as practicable!

    We apologise for any inconvenience and we will help you get to the bottom of this!

  5. My Computer Says – The USB port cannot detect or identify the device connected

    If your computer states that the device cannot be identified or does not detect any device, your device or your cable is potentially faulty.

    To ensure it is the cable that is faulty we advise to use another known-working cable to test the device.

    If the device works we ask you to immediately stop using the cable you received and contact our support line down below.

    It may still be that your device could be high powered or incompatible with our cable. If so we can help you identify what it may be and how we can get our products to work with yours! We are quite confident our cables work with all devices, but if there is any doubts be sure to ask!

    We will get back to you to get you connected to your tech as soon as practicable!

    We apologise for any inconvenience and we will help you get to the bottom of this!

Thank you for taking the time to diagnose your cable. Now that you have done the hard work, let us help you!

Contact Us!

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